In the fast-paced world we live in, support workers who can solve problems with computers and networks, and offer regular assistance to users, are vital in all areas of the business environment. Because of the daunting complexities of technological advances, many more competent professionals are needed to look after the many areas we've come to rely on.

You have to make sure that all your certifications are current and also valid commercially - you're wasting your time with courses which provide certificates that are worthless because they're 'in-house'. From an employer's viewpoint, only the top companies such as Microsoft, Cisco, Adobe or CompTIA (as an example) will make the right impression. Nothing else makes the grade.

Get rid of a salesman who offers any particular course without performing a 'fact-find' to better understand your current abilities plus your experience level. Make sure they can draw from a wide-enough array of training so they can provide you with what's right for you. Where you have a strong background, or even a touch of commercial experience (possibly even some previous certification?) then it could be that the point from which you begin your studies will be very different from someone with no background whatsoever. It's wise to consider some basic Microsoft package and Windows skills first. It will usually make your learning curve a much more gentle.

Commencing with the understanding that it makes sense to home-in on the employment that excites us first, before we're able to contemplate which method of training would meet that requirement, how do we decide on the right direction? Scanning a list of odd-sounding and meaningless job titles is next to useless. Surely, most of us don't even know what our own family members do for a living - let alone understand the intricacies of a specific IT job. Generally, the way to deal with this predicament properly stems from an in-depth discussion of some important points:

* Personalities play a major part - what kind of areas spark your interest, and what are the activities that ruin your day.

* Are you hoping to re-train because of a particular reason - for instance, do you aim to work at home (self-employment possibly?)?

* Does salary have a higher place on your list of priorities than other requirements.

* Considering all that Information Technology encompasses, you'll need to be able to take in how they differ.

* You'll also need to think hard about any sacrifices you'll need to make, as well as what commitment and time you're going to invest in your training.

For most people, dissecting all these ideas will require meeting with an advisor that can explain things properly. Not only the certifications - you also need to understand the commercial requirements and expectations besides.

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